Support operations for product teams
Support, returns and CAPA for teams that ship physical products.
Reglo brings every customer message, escalation and compliance step into one operational view — built for both consumer hardware and regulated medtech.
No credit card · EU-hosted · Live in under a day
Built for two kinds of product teams
Whether you ship a charger or an infusion pump.
Consumer & industrial hardware
Returns, RMAs and warranty without the spreadsheets.
- Link every case to a product, serial number and order
- Trigger RMAs and follow them through to delivery
- Spot recurring failure modes in reports — by product or version
Medtech & regulated products
Complaints, CAPA and audit trail in the same case.
- Capture, classify and investigate complaints with the right approvals
- Open a CAPA directly from a case and track to verification
- Tamper-evident audit trail covers every action, every user
How it works
Four steps. One screen each.
From the moment a customer reaches out to the moment the case is closed and the audit trail is filed.
01
Email lands → case is created
Inbound mail becomes a structured case with the customer, product and SLA clock attached. No copy-paste, no lost threads.
02
Agent troubleshoots with full context
Case detail shows the customer, product, history and support library side by side. Reply templates insert with one click and stay editable.
03
Escalate to QA, Engineering or CAPA
One button sends a case to QA or Engineering, or opens a CAPA in the Compliance module. The full timeline travels with it.
04
Close out with an audit-ready record
Send the customer reply, mark resolved, and the lifecycle, owners and decisions are saved as a tamper-evident record — exportable to PDF.
Traditional vs Reglo
Stop running support out of three tools.
Most product teams piece support together from a shared mailbox, a spreadsheet and a generic helpdesk. Here is what changes when you move to Reglo.
What teams see
Concrete outcomes, not vibes.
1 inbox
instead of three tools
Email, spreadsheets and CAPA docs replaced by one workflow.
Same case
from intake to CAPA
Escalations carry their full context — no rewriting.
PDF in 1 click
audit-ready export
Tamper-evident lifecycle, signed off and exportable.
EU-hosted
tenant-isolated
Built for regulated products from day one.
Security & trust
Quietly serious about your data.
Reglo is designed for teams who can't afford to take shortcuts. Strong defaults, no enterprise noise.
Tenant isolated
Your data lives in its own boundary, enforced at the database level.
Role-based access
Granular permissions for support, QA, engineering and admins.
Audit-ready
Every meaningful action is timestamped and tamper-evident.
EU-first, GDPR-focused
Hosted in the EU. Built for regulated industries from day one.
Pricing
Starter from €39 / user / month. 30-day free trial.
Add Compliance or Returns modules only when you need them.
Questions
Frequently asked questions.
If you don't see your question here, just ask.
Start running real support cases today.
Spin up your workspace and handle your first real cases in Reglo within the hour.
30-day free trial · no credit card · live in under a day