Reglo Support

Features

Built around how product support actually flows.

Four real workflows. The screens you'll use every day — for hardware and regulated medtech.

How it works

Four steps. One screen each.

From the moment a customer reaches out to the moment the case is closed and the audit trail is filed.

01

Email lands → case is created

Inbound mail becomes a structured case with the customer, product and SLA clock attached. No copy-paste, no lost threads.

Email lands → case is created
Cases queue — open, SLA status, assignee.

02

Agent troubleshoots with full context

Case detail shows the customer, product, history and support library side by side. Reply templates insert with one click and stay editable.

Agent troubleshoots with full context
Case C-00013 with conversation, state and support library.

03

Escalate to QA, Engineering or CAPA

One button sends a case to QA or Engineering, or opens a CAPA in the Compliance module. The full timeline travels with it.

Escalate to QA, Engineering or CAPA
CAPA register — status, risk level, owner, linked cases.

04

Close out with an audit-ready record

Send the customer reply, mark resolved, and the lifecycle, owners and decisions are saved as a tamper-evident record — exportable to PDF.

Close out with an audit-ready record
Reports — workload, SLA performance, throughput.

Built for two kinds of product teams

Whether you ship a charger or an infusion pump.

Consumer & industrial hardware

Returns, RMAs and warranty without the spreadsheets.

  • Link every case to a product, serial number and order
  • Trigger RMAs and follow them through to delivery
  • Spot recurring failure modes in reports — by product or version
Returns, RMAs and warranty without the spreadsheets.
Products — model versions, serial numbers, returns history.

Medtech & regulated products

Complaints, CAPA and audit trail in the same case.

  • Capture, classify and investigate complaints with the right approvals
  • Open a CAPA directly from a case and track to verification
  • Tamper-evident audit trail covers every action, every user
Complaints, CAPA and audit trail in the same case.
Compliance overview — CAPA, complaints and audit trail.

What teams see

Concrete outcomes, not vibes.

1 inbox

instead of three tools

Email, spreadsheets and CAPA docs replaced by one workflow.

Same case

from intake to CAPA

Escalations carry their full context — no rewriting.

PDF in 1 click

audit-ready export

Tamper-evident lifecycle, signed off and exportable.

EU-hosted

tenant-isolated

Built for regulated products from day one.

Start running real support cases today.

Spin up your workspace and handle your first real cases in Reglo within the hour.

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